An
effective team has clear goals and members who are committed to achieving these
goals. In order to accomplish this, members should:
- Enjoy open and honest
communication (between members and with the leader)
- Participate in goal
setting
- Contribute their
skills and expertise
- Deal constructively
with differing point of view within the team
- Be able to take on
the role of another team member when required
Quality Teamwork
Organizations
require quality effort from their teams. Teams can contribute much to the
outcomes of the organization if they:
- Use everybody within
the group
- Pay attention to data
collection and analysis
- Document process as a
form of control
- Focus on the needs of
the customers and clients
- Implement good
communication processes
With
these techniques in place, the result can be quite outstanding.
Team Leaders
Team
leader have a particular role to fill. In the beginning their role is to set
parameters and motivate members. As the team begins to function effectively,
the role will change and the leader will become a facilitator.
Some
suggestions for a good team leader are to:
- Discuss matters
concerning the work with all team members-keep them up-to-date
- Respect the
contributions made by members
- Make sure members
understand what is expected of them
- Listen to all points
of view
- Build self-esteem
- Motivate members
towards attaining the team’s goals
- Provide training and
support in area which would assist member’s performance
- Show appreciation for
the contribution made by members
Delegating
Delegating
is a valuable time management tool.
It involved work into separate tasks and allocating the responsibility for
completing those tasks to team members or other staff members. Staffs who
accept the tasks need to have the necessary time available for complete them,
as well as expertise, skills and an interest in the project.
The
constraints of time and the need to use the expertise of others are two reasons
for delegating. Staffs stand to gain valuable experience. The team leader is
available for consultation, but is also released to concentrate on other work. The
person delegating the tasks should give feedback on how well the work was done.
A
record should be kept of the work that is delegated and a follow-up system
should be implemented to check on the progress.
Conflict
Teams
are not exempt from conflict situations. Members can express opinions and
exhibit behaviours that are not always in line with the group’s ideas.
Conflict
may be either destructive or constructive. The openness and assertiveness of
communication will influence the satisfactory resolution of any disagreement.
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